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Central IT

Windows - Other (devices managed manually or with own systems)

This manual describes the access procedure to the Citrix EQP environment via Citrix Workspace App from Windows systems that are not operated as Managed Clients by the Central IT or the organizational units connected to it.

The access is set up in four steps:

1. Download and install the root certificate


The Citrix Workspace App communicates encrypted with the Citrix EQP environment. To make this possible, the root certificate of our Windows environment must be present on the workstations. This root certificate is automatically distributed on devices of our Windows domain and can be installed manually on systems that do not belong to our Windows domain.


Note: If you do not want to install the root certificate manually, you will find an installation file under Public Key Infrastructure that will take care of this process for you. Please note that you cannot fingerprint verify the certificate before installing it. If you are using this installation file, you can continue directly with 2. Download and install the Citrix Workspace App after installing it.

Instructions for downloading and installing the root certificate

The root certificate of our Windows environment can be downloaded under Public Key Infrastructure.

Double-click on the downloaded and unzipped certificate and trust it by clicking Open.

Open file confirmation

In the dialog that appears, click on Install Certificate.

Certificate details

In the installation wizard, click Next.

Certificate installation wizard start page

Note: In order for the certificate to be installed for all users, Local Machine must be selected as the storage location.

To set the certificate storage, select Place all certificates in the following store and click Browse.

Select the certificate store

Select Trusted Root Certification Authorities and click OK.

Select "Trusted Root Certification Authorities"

Click on Next.

Confirm certificate store

Click on Finish.

Close the wizard

Click OK to complete the import process.

Close confirmation

2. Download and install the Citrix Workspace App


The software required to access the Citrix EQP environment is called Citrix Workspace App. It can be downloaded free of charge from the corresponding website.

Note: If a Citrix Receiver or a Citrix Workspace App has already been installed on the workstation, it should be uninstalled first.

Instructions for downloading and installing the Citrix Workspace App

Download the Citrix Workspace app that fits your system in your preferred browser from

Note: Please note the operating system compatibility and documentation listed on the download page.

Depending on the browser and its settings, you can either start Citrix Workspace App directly or download and run it.

Start the downloaded EXE file as administrator and click Start in the wizard that appears.

Start Citrix Workspace Installation

Place a check mark next to I accept the license agreement and click Next.

Accept the license agreement
Click on Install.
Click Install

Click on Finish.

Close the installation wizard

Restart the computer if necessary.

3. Configuration of the access


When using the Citrix Workspace app for the first time, it must be configured to access the Citrix EQP environment. The settings will be saved and are then valid for all further uses. Of course the saved settings can be adjusted at a later time.

Note: If you want to access the Citrix EQP environment from devices outside the UZH network, VPN must be used.

Instructions for configuring access

After the restart, the Citrix Workspace App is started automatically.

In the wizard that appears, enter the server address and click Add.

Enter Server Address ""Use the appropriate Active Directory account (short name) to log in.
Enter Username und Password

The installed and configured Citrix Workspace App will now start directly or can be started via the Start menu, whereby a new login may be necessary. Afterwards the Workspace window appears.

4. Adding Citrix desktops to the workspace

Clicking on the plus sign on the left opens the corresponding menu, which displays all Citrix desktops that the logged-in user is authorized to use.

Add Favorite AppsThese can be selected with one click, whereupon the corresponding icon appears on the workspace window.
Select Favorite Apps

Citrix remembers the selected applications and will present them directly there in the future, regardless of which device you are logged on to.

Added Favorite Apps

The desktops subscribed to in this way are also anchored in the start menu and can be started directly from there in future.

Note: If the access configuration does not work, it sometimes helps to uninstall the Citrix Workspace App and afterwards:

  • To delete all directories named Citrix or ICAClient.
  • To delete all keys in the registry, that can be associated with the Citrix Workspace App.
  • To reinstall the Citrix Workspace App.

Weiterführende Informationen

Citrix Workspace App Information

Further information about the Citrix Workspace app for Windows can be found at

Root Certificate Download

The root certificate of the UZH Windows environment can be found at

Citrix Workspace App Download