UZH Print Plus - Frequently Asked Questions
Table of contents
- Where is my transaction overview (print jobs, scans, etc.)?
- Leaving UZH – how do I get my remaining balance back?
- Can the previous ZSUZ CampusCard still be used?
- Transaction declined (Budgeting is not enabled for user)
- Why can't I print with Mac OS X 10.8 (or older)?
- How long are my Secure Print jobs stored?
Where is my transaction overview (print jobs, scans, etc.)?
Students and employees do not have the option of viewing their transactions (copies, scans, etc.) online. There is no online portal for transaction overviews.
Leaving UZH – how do I get my remaining balance back?
Please fill out the following form:
Please note:
- Balances under CHF 5 will not be refunded.
- Refunds are not possible for non-personal Print4Guests cards.
Can the previous ZSUZ CampusCard still be used?
No. The ZSUZ CampusCard can no longer be used. Any remaining credit belongs to the ZSUZ bankruptcy estate and cannot be refunded by us.
Transaction declined (Budgeting is not enabled for user)
This message means that your account is managed in the UZH Print Plus 4Staff system.
- Your printing costs are charged directly to your department.
- A separate credit balance is therefore not required.
Why can't I print with Mac OS X 10.8 (or older)?
UZH Print Plus uses the SMB (Server Message Block) transfer protocol.
- Mac OS X up to 10.8 only supports the outdated and insecure SMBv1 version.
- For security reasons, SMBv1 is no longer supported by UZH Print Plus.
Please update your operating system to be able to print.
How long are my Secure Print jobs stored?
Your print jobs remain in the Secure Queues for 72 hours (3 days):
- UZHPrintPlus
- UZHPrintPlus_PS
- UZHPrintPlus_SAP
During this time, you can print the job on any MFP device.
After 72 hours, the job is automatically deleted.