Shadowing a User Session

In your Citrix session, start the Citrix Director in the Start menu under Accessories.

Start menu with Citrix Director entry

Log on with your Active Directory account (Short Name) and enter uzh as domain.

Director login page

After successful login, you must search for the user whose session is to be shadowed. For this purpose, both the short name and the full name can be entered. During the input a selection menu appears from which the desired user can be selected.

Search user in Director window

Select the session you want to shadow.

Session selection

If the user has an active session, you can now click on Spiegeln on the left side.

Click on "Spiegeln" in Director activity window

The question whether Invite.msrcincident should be opened from idcitrixpmgr03.d.uzh.ch must be answered with Open.

Confirm download of file invite.msrcincident

Now the user whose session is to be shadowed will be asked if he or she wants to allow a connection to the computer. The user should answer this question with Yes.

Confirm Remote Assistance request with "Yes"

If the user answers yes to this question, the usual Windows Remote Assistance appears. To take control of the session, click Request control at the top left.

Remote Assistance window, request mouse and keyboard control

Now the user is asked whether he wants to release the control of the computer. The user should answer this question with Yes.

User is asked whether he wants to release the control of the computer

Note: If another user needs to be supported after the work is completed, this user can be searched for directly via the button Suchen at the top right.

Search for a user who needs assistance