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UZH Print Plus - Top Up Credit

In order to use UZH Print Plus services, you must first top up your credit. Credit can only be topped up online via the credit portal:

Credit portal: Top up credit

Requirements

  • From home or on the go: first establish a VPN connection Remote Access VPN
  • On campus: simply connect to the UZH Wi-Fi.
  • Print Plus 4Guests: credit can only be topped up via public workstations in the libraries.

Login

The following is required to log in:

  • Students / employees: UZH short name + AD password (managed in Identity Management)
  • Guests: PIN of the Print4Guests card

Payment methods

•    PostFinance Card
•    PostFinance E-Finance
•    Credit / debit card
•    TWINT

Important: Your credit balance is managed in the software solution, not on the UZH Card. Replacing your card will not affect your credit balance.

Step-by-step instructions

1. Login

Students: Login with short name + password
Guests: Login with PIN

Figure 1: Login view for students (left) and guests (right).
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Figure 1: Login view for students (left) and guests (right).

 2. Credit overview

  • After logging in, you will see your current credit balance.
  • You can adjust the amount under «Budget Recharge».
Figure 2: Credit overview
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Figure 2: Credit overview

3. Enter amount

Required information:
•    Amount (min. CHF 5, max. CHF 50 per 24 hours)
•    First and last name
•    Email address (for payment confirmation)
•    Accept terms and conditions & privacy policy

Figure 3: Amount and user details
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Figure 3: Amount and user details
  • Clicking on «Next» will initiate the payment process.
Figure 4: Initialization of the payment process
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Figure 4: Initialization of the payment process

4. Select payment method

Klicken Sie auf das gewünschte Logo (Bildsymbol):

  • PostFinance Card
  • PostFinance E-Finance
  • Credit / debit card
  • TWINT
Figure 5: Select payment method
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Figure 5: Select payment method

5. Make payment

Follow the instructions provided by the payment provider.

Figure 6: Payment confirmation
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Figure 6: Payment confirmation

After successful payment, you will automatically be redirected back to the credit portal.

Note: The update may take a few seconds.

6. Check your credit balance

  • The new credit balance will be displayed in the overview.
  • You can also find the transaction under «Last Budget Recharges».
Figure 7: Current balance
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Figure 7: Current balance

Information about refunds

  • Refunds at PostFinance are only possible within 12 months.
  • Credits under CHF 5 will not be refunded.
  • Refunds are only available to UZH members.
  • Refunds are not available for Print4Guests (as these are impersonal accounts).

Troubleshooting

  • Message «Transaction invalid»:
  • Message «User '<Shortname>' has no WS / IG status»:
  • Message «Budgetting is not enabled…»:
    • You do not need to top up your credit, as the costs are billed to your institution's cost center.